Position:                  Supportive Housing Coordinator   (Milford)     (Full or Part-time)                                     

Reports to:             Community Services & Information Supervisor

Basic Function:        To provide coordination of services and support to all residents living in Milford at Fairfield Court, Birmingham Court, Greenleaf Terrace and in Mendon at Sunrise Apartments. Coordinator is based in the community and occasionally reports to the Tri-Valley office in Dudley.

 Responsibilities:

• Schedule office hours at the Supportive Housing site to provide easy access to residents and Housing Authority Management. 
• Full time position would also provide Case Management
• In collaboration with housing authority staff identifies residents in need of services.
• Accept referrals from housing management and/or designated staff for elderly residents and/or residents with disabilities.
• Inform and refer residents to publicly funded programs (GAFC, ECOP and Home Care, food stamps, Veteran's benefits, etc...) and assist residents with securing benefits as appropriate.
• Identify gaps in services to residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and addressing unmet needs. Including assisting residents who do not qualify for state programs to access private pay options.
• Coordinate delivery of support services. Including working closely with Tri-Valley nutrition program and HM vendor around the functioning of the congregate meal site for all residents.
• Maintain contact with Tri-Valley, Inc. Nurse and CM to provide ongoing monitoring of residents' needs and services.
• Maintain close communication with vendor staff to ensure proper and timely documentation and coordination of services, billing and consumer issues.
• Meet regularly with residents to address social, recreational and educational needs and address barriers to participation with the goal of developing a cohesive sense of community in the complex by facilitating communication among residents.
• Coordinate educational/informational/social programs at the site.
• Work closely with community organizations and social service providers to provide programs, support and services to allow residents to age in place.
• Provide outreach, advocacy, and crisis intervention to residents accordingly.
•  Collaborate with housing authority director to address the needs of residents at risk of eviction due to lease violations.
• Provide outreach to perspective residents and their families around the assisted living model of the site.
• Provide information and referral services to residents in need of housing alternatives.
• Provide accurate and timely documentation to meet all contractual and administrative standards as required by Tri-Valley, Inc. and Housing Authority; including a quarterly report to the Housing Authority regarding programs/activities, participation numbers, and other pertinent information
• Maintain secure consumer records for all tenants receiving services.
• Coordinate and chair monthly Supportive Housing Team meetings.

 Essential Functions/Qualifications:

 BA/BS Degree preferred; knowledge of housing/social services with elders or adults with disabilities strongly preferred.

• Knowledge of Housing/Disability laws and regulations helpful.
• Solid written, verbal, interpersonal and team skills.
• Regular and reliable attendance.
• Communicate with consumers, co-workers, family members, both face to face, email and/or telephonically.

• Computer acuity.
• Valid driver's license; maintain minimum insurance liability requirements and complete motor vehicle driving record check.
• Organizational and time management skills.
• Communication Skills to include public speaking
• Cultural competency and the ability to provide informed advocacy
• Knowledge of home and community-based service systems and how to access and arrange services
• MassHealth programs
• Outreach and educational services
• Public benefits
• Written communication skills
• Demonstrated analysis and problem-solving skills
• Knowledge of housing and disability laws and regulations
• Able to develop and maintain positive effective relationships with providers, consumers, and the public