The Information and Resource Specialist provides information and outreach services as well as to maintain up-to-date comprehensive resource files.

Responsibilities:

• Provide information and resources services to all towns in Tri-Valley’s services area.  
• Maintain an up-dated resource file on community agencies, eligibility and sources.
• Represent Tri-Valley at appropriate meetings for the purpose of information sharing and resource development.
• Encourage utilization of resource materials; serve as a staff and public contact on available resource information related to aging. 
• Provide training and support for case management staff regarding I&R services.  
• Maintain a detailed information and referral log as required by State Home Care to include documentation of each call received.
• Gather statistical data on a monthly basis.
• Examine statistics and make recommendations where outreach activities should be focused.
• Provide necessary follow-up work regarding information calls.
• Maintain and up-date Emergency Disaster Resources and Emergency Shelter Resources.
• Provide back-up to Intake and CMOC.

Essential Functions/Qualifications:

• High School Diploma required; College Degree preferred; minimum of 2 years of relevant experience in a social services environment.
• Knowledge of home and community-based service systems and how to access and arrange services
• Able to develop and maintain positive effective relationships with providers, consumers, and the public
• Cultural competency and the ability to provide informed advocacy
• Software Windows, Word, Excel, Power Point, Outlook
• Ability to be flexible and work in a fast-paced environment